SmileSolvers is now open for non-essential treatments and procedures.

We have always followed and will continue to follow all infection control recommendations and protocol provided by the Ministry of Health, the Royal College of Dental Surgeons, and the Ontario Dental Association. We will be modifying our operations to create a safer working and treatment environment for both our staff and patients:

Day Before Your Appointment

  • • You will be asked to complete the COVID-19 pre-screening forms either securely online, via email or over the phone 24 hours prior to each appointment.
  • • Everyone who enters the office will be pre-screened and screened upon arrival, including our entire dental team who will be screened daily.

Upon Your Arrival at the Office

  • • Please notify us by calling the office when you have arrived, then wait in your car or outside the office until your scheduled appointment time.
  • • The office will text or email you the screening form again to be filled out, then we will tell you when you can enter our office for your appointment.
  • • Temperature check will be done upon arrival.
  • • Only scheduled patients will be allowed entry into the office unless a parent or caregiver is required. The parent or caregiver will also be screened.
  • • We have hand sanitizer that we will ask you to use when you enter the office.
  • • Please bring your own mask and wear it at all times while you are in the office, except during your treatment. As our medical masks are still in short supply, we appreciate you coming with your own face covering (homemade masks are fine).

Waiting Room and Reception Area

  • • You may notice some changes in our waiting room to encourage social distancing. We will ask that you continue to practice social distancing measures in common areas of the office at all times.
  • • We will limit the number of patients and staff in the practice area at any given time.
  • • At the moment, we will no longer offer magazines in our waiting room and children's toys after the appointments since those items are difficult to clean and disinfect.
  • • Please bring your own pen to fill out any necessary paperworks if possible.
  • • Appointments will be staggered and managed to allow for social distancing between patients and staff. That might mean that you are offered fewer options for sheduling your appointment.
  • • All patients will be escorted to their treatment rooms from the reception area.

Your Treatment

  • • As always, all rooms will be completely sterilized before each patient is seated. Extra time will be scheduled between patients’ appointments to allow thorough cleaning and disinfection of treatment rooms and equipment.
  • • All patients will rinse with an antimicrobial mouth rinse at every visit to reduce viral load.
  • • Our operatories will be temporarily enclosed to avoid any aerosol from spreading to common areas.
  • • Appropriate personal protective equipment (PPE) will be worn by all clinical and administrative staff, including masks for all team members; N95 or surgical masks, face shields, gowns, and caps for the clinical team as required.
  • • We have installed in-room air purifiers with HEPA filters in every operatory room.

After the Appointment

  • • A plexiglass barrier will be in place at the front desk to protect against droplets exposure
  • • Contactless payments, such as debit or credit cards, are preferred if possible.

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please send us an email at smilesolversca@gmail.com or call us at 416-658-8885.

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming you back to our dental office.

Sincerely Yours,

Dr. Gary Klein and the SmileSolvers team

COVID-19 Pre-Screening Form

We have included a online COVID-19 screening tool that can be filled out and sent directly to us for your convenience, as well as to avoid sharing clipboards and pens at the office. Please complete the screener below before your appointment can be confirmed.